Luxury Coach Lifestyles - View Single Post - Newell service
Thread: Newell service
View Single Post
Old 08-23-2009, 02:34 PM   #3
tuga
Senior Member
 
tuga's Avatar
 
Join Date: May 2006
Location: Houma, LA
Posts: 886
Default Newell service

As we all know after any service work is completed we receive in the mail a satisfaction request report. The questions in it are based on how quickly, thoroughly, and fairly priced the service work was performed. In the report, you can complain or praise the price you were charged and whether or not the work was performed in a timely fashion and if the problem was resolved.

A pre-addressed return envelope is provided and it goes directly to Karl Blade. This kind of service is what makes Newell Coach the leader in the high end luxury coach market. Everyone involved cares about your satisfaction not only with the coach but with its service after the sale.

I emailed Karl once commending him on the great service and motivation of his employees. Everyone seems happy to help you and tries to do the best job that they can do. He responded that everyone at Newell understands that just building the best coach on the market is not enough; outstanding service needs to complete the equation.

More companies in our country need to imitate Newell Coach.
__________________
Tuga & Karen Gaidry
1999 Newell 45 w/2 slides
Coach #512
2005 Pilot
tuga is offline   Reply With Quote