Jennifer,
You can call 800 685-4298 and talk to an Aqua Hot tech about your problem. They are good and also very helpful.
Is the Heater/AC switch under the microwave in the "heater" position? The electric side will only work when this switch is in the up position.
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Tuga & Karen Gaidry
1999 Newell 45 w/2 slides
Coach #512
2005 Pilot
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