My experience with Newell service has been like Wally's. I have only had one fix fail and they fixed it a second time without charging me. I always ask any one who works on my coach how long they have been at Newell and the youngest tech who worked on my coach had 11 yrs. When I have paid Newell to do a job I have also gotten an education on how to do the job in the future. Case in point is the gas shock tool that they had no problem with me photographing so I could make my own. Newell charges me less than my local bus company, lets me watch them work on the coach, ask questions and gives me a free campsite. My evaluation is very positive!
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Steve
Newell
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