Hi Richard,
In my 93 Newell which had 3 basement units the return air duct was on the passenger side under a closet. Access to the filter (which I cleaned as needed) was thru a wooden/laminate panel. The panel had no screws - no clips - no velcro and NO handle. Instead it was just a PERFECT FIT and the carpet fibers held just enough pressure on it to hold the panel in place. I couldn't find it either so I did what almost everyone does - I called Newell !
Don't know if the 1996 or 97 models are like that, but I'll bet you a call to one of the service managers would solve your tech's problem.
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Tuga & Karen Gaidry
1999 Newell 45 w/2 slides
Coach #512
2005 Pilot
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