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Andre Ducote
02-07-2006, 09:17 PM
We just started looking at Newells. Currently have a 1999 Prevost Royale. One big question I have is about parts support. An example is, I am currently having to trouble shoot and fix an AquaHot problem and I am talking to and buying parts directly from the mfgr. Does Newell stock and sell parts for things like the Aquahot, generator and other more or less permantly installed items? What I am looking for is a 1 stop tech support / parts order. Of course I am talking about 4 to 8 year old coaches. Doing the work is not the issue, just getting good support to figuire out the problem and get the parts needed to fix it.

Thanks
Andre Q

TechTalk
02-11-2006, 05:42 PM
Newell Coach has a retail parts department, and our hours are Monday through
Friday from 8:00AM to 5:00 PM. Parts ordered before 11:00 PM, are normally
shipped the same day.

We have a 24/7 emergency support hot line, and provide routine technical
support Monday through Thursday 8:00 AM to 5:00 PM.

Our parts and service department is co-located at our manufacturing
facility, and 100% of our service department technicians have previously
worked on the Newell production line.