Jimmy,
If I were you I would just work thru Newell. Do what Mike Ellis suggested and if that doesn't work remove the HWH control head and mail it to Newell. They will send it off to HWH and they can mail it directly to you when it has been fixed.
My slides are HWH and before I purchased the coach the control mechanism that is in the 1st bay on the driver's side was damaged in a front tire blow out. Newell suggested that it be mailed off to HWH, they re-built it, and everything worked out fine.
Try going thru Newell - I think you will like the results!
Good Luck!
__________________
Tuga & Karen Gaidry
1999 Newell 45 w/2 slides
Coach #512
2005 Pilot
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