[Richard and Rhonda]

The screw that holds all the actuation parts and pieces to the lock core on one of the bay doors has stripped the threads out of the core. Therefore all the actuation goodies fall off and the bay cannot be locked. A longer screw to access fresh threads hits the end of the key and pushes the key out of alignment with the tumblers. Arrgghhhh.

Are the tumblers generic? Any idea who made them? Just thought I would ask in case one of you enterprising folk had replaced a lock core.

Yeah, I know, call Newell on Monday.