Just got back from Newell service for our appointment & felt I should relay my experience while it is fresh in my mind. At 6:30 am they were looking for my coach ready to begin service. I had purchased some struts for my bay doors, but was unable to install without their "special" tool. They had no problem installing my parts. The next tech showed up to work on a water purification system. He took the time to understand what I wanted & when it was done the job was perfect! He knew that the coach was new to me & that I had lots of questions. He said he would help me with any of my questions. We went one by one & he answered every one. Without my knowledge while we worked on exterior issues he had housekeeping cover all the interior floors as I had questions inside the coach. After he had addressed & clearly answered every question I had he began asking me do you know how to work this & that & helped me with a few more things that I hadn't thought of. If any one is fortunate to have Roger work on your coach you can be confident that every thing will be done to your standards & meet your expectations! I also met with John Clark who posted on this thread. Talked for about 45 minutes. He owns a Newell classic. Just a super guy and a very interesting & knowledgeable person to speak with. While I didn't purchase my coach from Newell I left feeling that I had been treated as well as a person who had just purchased their most expensive coach. An added plus came from the other Newell owners I met in the camping area. Russ the Newell owner with a motorcycle who is 87 years young & going strong to Ken who was trading in his Foretravel & come to find out we grew up about 4 blocks apart.
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Steve
Newell
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