Splendide 2100XC washer dryer combo

[Scott Whitney]

Have a Splendide 2100XC washer dryer combo that won't drain. In trying to follow the instructions which say to remove the pump pre chamber, whatever is in there (maybe a coin) prevents it from being unscrewed. It only turns about 3/4 of a counter clockwise turn. There are four screws which must hold the pump chamber, but I am reluctant to unscrew them. Will call the help center tomorrow, but if anyone has any experience to share, I'd appreciate it.