Is the factory sales out to lunch or what? - Luxury Coach Lifestyles
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Old 05-01-2013, 05:51 PM   #1
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Default Is the factory sales out to lunch or what?

We have been waiting for a call back from the factory after two calls to the sales department to no avail. I guess it's time to fly out east and talk to the Boys at Featherlite. Customer service, oh fooey!

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Old 05-01-2013, 06:08 PM   #2
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Sorry to hear your having trouble contacting the factory. Normally Newell Customer Service is top notch.


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Old 05-01-2013, 06:22 PM   #3
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Try having one of the guys in Service Department get you to sales.
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Old 05-01-2013, 07:49 PM   #4
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I have a call into the factory as well and I was told Monday that most everyone from sales is gone down to the rally in Texas. Maybe they took a bunch of the used Newell's down there hoping to sell them. It's a pretty short trip from Miami, OK.
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Old 05-01-2013, 11:44 PM   #5
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Sorry to hear you can't reach any one. I was just at the factory and the offices are a little sparse but they will follow up if you can be a little more patient. Obviously not the best week for making contact. Normally between the six sales guys they cover the calls pretty well.
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Old 05-02-2013, 04:14 AM   #6
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They're all enjoying themselves at the Newell rally.
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Old 05-02-2013, 04:07 PM   #7
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I recently experienced outstanding service from Chuck Clark in parts. I left a voice message that I needed to replace the condenser motor for my basement a/c. Early the next morning, I had a voice message on my phone from Chuck who had already located a substitute replacement and where to get it. That kind of service makes owning a Newell special.

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