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05-01-2013, 06:51 PM
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#1
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New Member
Join Date: Apr 2009
Posts: 5
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Is the factory sales out to lunch or what?
We have been waiting for a call back from the factory after two calls to the sales department to no avail. I guess it's time to fly out east and talk to the Boys at Featherlite.  Customer service, oh fooey!
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05-01-2013, 07:08 PM
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#2
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Senior Member
Join Date: Sep 2006
Location: Sugarland, TX or Salida,CO
Posts: 1,867
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Sorry to hear your having trouble contacting the factory. Normally Newell Customer Service is top notch.
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Sean
If Ain't a Newell, It Ain't Wurt Oonin!
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05-01-2013, 07:22 PM
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#3
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Senior Member
Join Date: Jan 2012
Location: Southwest NM
Posts: 346
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Try having one of the guys in Service Department get you to sales.
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Clint C. Johnson / Fran Balm
Coach 289 '92 42'6" 8V92 Hybrid
Several Toads:
XL-7
F-350 4X4 Crewcab
F-250 4X4 Crewcab
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05-01-2013, 08:49 PM
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#4
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Senior Member
Join Date: Jan 2003
Location: Heartland
Posts: 3,563
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I have a call into the factory as well and I was told Monday that most everyone from sales is gone down to the rally in Texas. Maybe they took a bunch of the used Newell's down there hoping to sell them. It's a pretty short trip from Miami, OK.
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Ken
Previous Owner of 3 Newell's
Wanted: Newell Coach Needing Engine Replacement!
If you want to sell, PM or Private Message me. Thanks!
"I know I’m not perfect, and I don't live to be. But before you start pointing fingers, make sure your hands are clean."
-Bob Marley
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05-02-2013, 12:44 AM
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#5
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New Member
Join Date: Apr 2011
Posts: 4
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Sorry to hear you can't reach any one. I was just at the factory and the offices are a little sparse but they will follow up if you can be a little more patient. Obviously not the best week for making contact. Normally between the six sales guys they cover the calls pretty well.
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'04 Newell
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05-02-2013, 05:14 AM
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#6
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Senior Member
Join Date: Jan 2012
Posts: 541
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They're all enjoying themselves at the Newell rally.
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05-02-2013, 05:07 PM
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#7
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Senior Member
Join Date: Oct 2011
Location: Sam Carlos, Sonora, Mex.
Posts: 407
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I recently experienced outstanding service from Chuck Clark in parts. I left a voice message that I needed to replace the condenser motor for my basement a/c. Early the next morning, I had a voice message on my phone from Chuck who had already located a substitute replacement and where to get it. That kind of service makes owning a Newell special.
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__________________
2001 Newell #579
tow a 2011 Honda Odyssey
1935 Mercedes 500K replica
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